by David Feinstein
Category: Customer Retention
People enjoy businesses that are personable and memorable. In order to enjoy a great relationship with their prospects. Businesses have learned to nurture these relationships to fruition. Nurturing is an art form and is known as content marketing. This article will help new businesses understand the value and power of nurturing in marketing.
Attracting Attention With Content and Personalized Messages
The first stage in the nurturing fundamentals is creating content that is personalized. The content becomes a magnet when it’s helpful and allows the prospect to decide when to take the next stage. The attraction stage is designed to provide information that engages a pain point or two of the prospects. Some pain points include time, financial, career, or productivity.
The attraction stage can address one pain point or more depending on the business. The content doesn't have to provide a specific solution. That is where later nurturing stages come in. The material can be sympathetic and offer guidance on finding additional resources or help nail down more of a specific trouble area. This stage can also provide industrial news as well.
Consideration Stage With Nurturing With a Personal Message Focus
The consideration stage happens usually when prospects request specialized information. They may have subscribed to email updates or downloaded an eBook, video, or even audio files. This is the stage where they have placed trust in the business by sharing some personal data.
The time to personalize messages and offer solutions is at this stage. A business can compare similar solutions from other businesses with theirs. They can provide action-specific information on a specialized pain point. At this point, all messages should be highly engaging and personalized. Different content formats can be offered. Branding should be stable and active in everything that is published. This includes recycled material.
Decision Stage Factors and After Care Support
The decision stage offers specific information on the business solutions. All content is personalized and honest. The business personality is clear, and branding is flawless. The prospect may have subscribed to several of the business’ unique offers. They may be actively be engaging with social media posts. The business should be communicating with the prospects with the right messaging.
Nurturing is vital in all stages, but in the decision, it must be flawless and pronounced. The prospect will make their final decision in whether to make a purchase from the business or go with someone else. A business can lose a motivated prospect by neglecting the nurturing element.
After-care is especially important for small businesses. The cost of acquiring a new consumer is too expensive. So small businesses must rely on repeat business. After-care ensures satisfaction by offering support and tips to help the consumer maximize their investment. The best method is to provide a follow-up email one week after purchase. Two weeks later send an email with a survey and tips. Offer several ways for the consumer to reach out if they have any concerns. Always respond quickly and the prospects will love the business even more.
Author BIO
David Feinstein
Exposure to business at an early age along with the cultivation of artistic talent in writing is the background that David Feinstein brings to his business associates, prospective candidates and audiences alike. His experience throughout his career in sales and marketing and having owned and operated his own international accounting & financial management services company, is a key success factor in helping develop his international notoriety in the network marketing industry.
David and his wife, Ann have been significantly involved in direct marketing and direct sales for years, serving as a distributor (team member), speaker, trainer, Top Leader, and author in the industry on a worldwide basis. Working together, they coach, mentor, and train those seeking empowerment, greater self-esteem and branding image, and training people seeking financial success and personal life freedom.
David and Ann have grown their business that today spans over 40 countries with over 65,000 team members.
Above all else, Ann & David are focused on mentoring and leadership. Their combined expertise in recruiting, coaching, training, and international development has made Ann & David much sought-after direct sales business experts.
The Feinstein’s approach marries both classic MLM and the technology advances of the Internet and social media.